Thank you for shopping with DIENOS. We hope you love your purchase. If something isn’t right, we’re here to help.
We accept exchange within 5 days of the delivery. Refunds are not available.
To be eligible for a return, the item must:
Items damaged due to misuse, improper care, or normal wear and tear are not eligible for return.
Size exchanges are available for the same product, subject to availability.
To request an exchange, please email us at info@dienos.in within 5 days of delivery with:
Once your request is approved, we will share the exchange instructions.
All returned products are subject to a quality inspection before the exchange is approved.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
After verification, DIENOS will arrange a replacement at no additional cost.
Orders can be cancelled only before they have been dispatched.
Once an order has been shipped, it cannot be cancelled.
DIENOS does not offer refunds for any eligible exchange or return request.
All approved requests will be processed as an exchange only, subject to product availability.
We recommend checking our Size Guide carefully before placing your order.
Exchange requests that do not meet the conditions mentioned above may be declined.
If you have any questions, feel free to contact us.
📧 info@dienos.in
