Thank you for shopping with DIENOS. We hope you love your purchase. If something isn’t right, we’re here to help.
We accept return requests within 5 days of the delivery date.
To be eligible for a return, the item must:
Items damaged due to misuse, improper care, or normal wear and tear are not eligible for return.
To initiate a return, please email us at info@dienos.in with:
Once your request is reviewed and approved, we’ll share the return instructions.
Unless the item is defective, damaged, or incorrect, return shipping costs are the customer’s responsibility.
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Prepaid orders return shipping charges are the customer’s responsibility and are non-refundable.
Cash on Delivery (COD) convenience charges are non-refundable.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
After verification, we’ll arrange a replacement or issue a refund, as appropriate.
Orders can be cancelled only before they have been dispatched.
Once an order has been shipped, it cannot be cancelled.
If you have any questions, feel free to contact us.
📧 info@dienos.in
